Privacy Policy
1. Introduction
At shanghaiacrobats.com (“we,” “us,” or “our”), we are committed to safeguarding your privacy and protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and share your information when you access or interact with our website. We are dedicated to maintaining the confidentiality, integrity, and availability of your data while complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed via the website shanghaiacrobats.com, including data submitted through forms, transactions, and communications. For purposes of the GDPR, the data controller responsible for your data is Shanghai Acrobats, and we can be contacted at [email protected].
3. Categories of Data Processed
We may process the following categories of data:
a. Usage Data
Includes information about how you use our site, such as browser type, IP address, referring URLs, pages viewed, session duration, and access times.
b. Account Data
Data you provide when creating an account or placing an order, including your name, billing and shipping address, email address, and phone number.
c. Profile Data
Preferences, feedback, purchase history, event attendance, and behavioral data related to your interactions and interests on our platform.
d. Communication Data
Records of your correspondence with us via email, contact forms, or customer support. Includes inquiries, requests, and communication history.
e. Technical Data
Details about your device, including operating system, hardware model, browser settings, location (if enabled), and other technologies used during site access.
f. Transaction Data
Information related to purchases, including order details, payment method (note: we do not store full credit card numbers), delivery address, and transaction history.
g. Preference Data
Marketing and communication preferences, interests you indicate, language preferences, and your consent choices regarding cookies and newsletters.
4. Legal Bases for Processing
We process your personal data on the following grounds as permitted by law:
– Consent: Where you have explicitly granted us permission, such as subscribing to marketing emails.
– Contractual Necessity: To fulfill a contract with you, such as processing transactions or delivering purchased tickets or merchandise.
– Legal Obligation: To comply with applicable laws and regulatory requirements.
– Legitimate Interests: For security, fraud prevention, service improvement, user analytics, and administrative purposes, provided such interests are not overridden by your rights.
5. Your Rights
Subject to local laws, you have the following rights with regard to your personal data:
– Access: To request a copy of your data and to understand how it is used.
– Rectification: To correct inaccurate or incomplete data.
– Erasure: To request deletion of your personal data, unless data retention is legally required.
– Restriction: To limit our processing of your personal data under certain conditions.
– Portability: To obtain a copy of your data in a structured, commonly used, and machine-readable format for transfer elsewhere.
– Objection: To object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights or to submit a privacy-related inquiry, contact us at [email protected].
6. Security Measures
We implement rigorous technical and organizational measures to secure your data, including:
– Encryption of data in transit and at rest.
– Access control and role-based permissions.
– Regular backups and secure storage.
– Employee training on data protection policies.
– Monitoring and logging of system access and activity.
7. International Data Transfers
Your data may be transferred to and stored in jurisdictions outside your own, including countries that may not offer the same level of data protection as your home country. When such transfers occur, we ensure appropriate safeguards are implemented, including the use of Standard Contractual Clauses approved by relevant authorities.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations. General retention periods are as follows:
– Usage Data: retained for 12 months for analytics and security.
– Account Data: retained for the life of the account plus 6 years (for auditing and compliance).
– Transaction Data: retained for 7 years to comply with financial laws.
– Communication Data: retained for 3 years from the date of last correspondence.
– Preference Data: retained until consent is withdrawn or the data becomes outdated.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your experience. These include:
– Essential Cookies: Required for the website to function, such as navigation and login functionality.
– Functional Cookies: Enable personalization and remember user preferences.
– Analytics Cookies: Collect anonymous usage information to improve performance and user experience, such as Google Analytics.
– Performance Cookies: Monitor how users interact with the website to improve stability and responsiveness.
10. Cookie Management and Compliance
Upon your first visit to shanghaiacrobats.com, you will be prompted to provide your cookie preferences consistent with GDPR and CCPA regulations. You may manage your cookie settings at any time via your browser or the dedicated Cookie Settings link on our website. Under CCPA, if you are a Californian resident, you also have the right to opt out of “sale” of your personal data, where applicable.
11. Special Protections for Children
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected personal data from a child without verifiable parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].
12. Policy Updates & User Notifications
We may update this Privacy Policy periodically to reflect changes in our legal, regulatory, or business obligations. Users will be notified of material changes via the website or email where appropriate. Continued use of shanghaiacrobats.com indicates your acceptance of any revised policy.
13. Contact Us
For any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
Shanghai Acrobats
Email: [email protected]
Website: https://shanghaiacrobats.com
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We are committed to full compliance with the GDPR, CCPA, and applicable data protection laws. Your privacy is important to us. Please don’t hesitate to reach out with any privacy concerns.